1.DEFINITIONS In these Booking Conditions:
“Booking” means a booking for a Property.
“Booking Conditions” means the terms and conditions
of these booking conditions, including the general notes. “Booking Form” means the booking form supplied with this
brochure or on the Website.
“Contract” means the contract between You and the Owner for the Selected Property as may be amended from time to
time in writing between You and the Owner.
“Data Protection Legislation” means the Data Protection Act 2018, the General Data Protection Regulation (EU)
2016/679 (as applicable) and any other laws relating to the protection of personal data and the privacy of individuals.
“Owner” /“we”/ “us”/ “Our”means the owner of the Property, Hill Farm Developments LTD.
“Property” and “Accommodation”means any of the properties advertised in this brochure or on the Website. “Rental
Fee” means the total fee for the Selected Property as set out in this brochure or on the Website or as otherwise agreed
in writing including rental, heating, electricity, use of bed linen/towels and VAT but excluding any charges for
additional services provided by the Owner.
“You” means the person who makes a Booking.
2. CONTRACT 2.1
The Contract for renting the Selected Property is between You and Hill Farm Developments LTD and
is subject to these Booking Conditions.
2.2 By making a Booking you are deemed to have made an offer to enter into a contract with the Owner for the letting
of the Selected Property in accordance with the Booking Conditions. PLEASE READ IT CAREFULLY.
3.BOOKING AND PAYMENT
You may make a Booking by
- Contacting Heidi Symington by telephone on 07966 453092; or
- Sending an email giving details of your Booking requirements to enquiries@hillfarmmassingham.com
3.2 If, when making your Booking, the start date of your proposed Rental Period is more than 8 weeks away,
You must pay a non refundable deposit to the Owners. This deposit is one third of the Rental Fee. The
balance of the Rental Fee is payable 8 weeks before the start of the Rental Period.
3.3 The entire Rental Fee is payable at the same time as your Booking if the Booking is made 8 weeks or less
before the start of the Rental Period.
3.4 The Owners reserves the right to cancel your Booking at any time and retain the deposit if the balance is
not received by the due date. It is your responsibility to pay the balance in good time and not expect to be
prompted by the owners. Non payment of the balance of the rent will be construed as a cancellation of the
contract by the Client.
3.5 The Owners will issue a Booking confirmation to you once you have made a booking and all money due
at the time of Booking has been received in cleared funds. You should check the confirmation form carefully
and notify the Owners immediately in case of any discrepancy or mistake.
3.6 The Owners may at accept bookings from other customers for the Selected Property up until a deposit is
paid and confirmation issued.
3.7 You, as the person making the booking, will be responsible for all members of your party. You, as the
person in charge of your party, must be at least 25 years old at the time of booking. Children under the age
of 18 must be accompanied by an adult.
4 METHODS OF PAYMENT
4.1 You may pay by cheque or BACS.
4.2 For Bookings made less than 3 weeks before the start date of the Rental Period, no cheque payments will be
accepted, as payments must be made in cleared funds, i.e. by BACS.
4.3 All cheque payments shall be made to Hill Farm Developments LTD.
5. CANCELLATION
Any cancellation made by the Client for whatever reason shall be in writing and emailed to the Owners as soon as
possible. On receipt of notice of cancellation, the Owners will seek to re-let the property for the period of booking. If
the Owners succeed in re-letting the property at the full price for the whole period they shall refund all the monies paid
less an administrative charge of £50 (plus VAT) per booking. If the Owners only succeed in re-letting the property for
part of the period booked they will refund an amount equal to the deposit and balance paid less rental for the period
which is not re-let and an administration charge of £50 (plus VAT). Should a cancellation be made before payment of
the balance, and the Owners are unable to re-let the whole period, the deposit must be forfeited. In such an instance,
there would be no administration charge. If the Owners are unable to re-let the property at all then all monies paid by
the Client shall be forfeited to the Owners.
It is a condition of booking that you obtain appropriate travel insurance for all members of your group. This should
ideally cover illness, bereavement, transport difficulties, extreme weather conditions and accidents during your stay.
It should also provide cover for you not being able to attend on the dates booked due to events outside of our control.
6. CHANGES OF DATE
The Owners may consider a request from a Client to change the dates of the booking after confirmation has been
issued. Agreement will be given subject to the following conditions being met: 1) the request is received more than 8
weeks away from the start of the booking; and 2) the Client pays an administrative fee of £50 (plus VAT). VAT is
included in the rental fee where applicable.
7. PERIOD OF HIRE
Rentals commence (unless notified otherwise) at 4:00pm on the day of arrival and terminate at 10:00am on the day of
departure.
8. USE OF PROPERTY
The number of persons occupying a property must not exceed the maximum number stipulated in the advertised
details. The Client cannot significantly change the number of adults or children during your stay. The property will be
used for personal and domestic purposes only.
The Client and all members of the Client’s party agree not to use the property for any illegal or commercial purpose,
including subletting it or otherwise allowing anyone to stay in it who the Owners have not previously accepted. The
Owners reserve the right to refuse entry to the entire party if these conditions are not observed. Hen/Stag and such
parties by prior agreement only.
9. NOISE
There are other properties in close proximity and we have a zero tolerance policy on late night noise – all loud music
must be turned off by 11:00pm, unless it is a full site booking and prior consent is agreed with the Owners. Please
bear this in mind before making a booking. The Owners cannot be held responsible for noise or disturbance caused
by wildlife or local animals.
10. COMPLAINTS
Should there be any cause for complaint during the occupation of the property it must be notified promptly to the
Owners and in the case of serious problems confirmed in writing.
11. BREAKAGES OR DAMAGE
The Client is legally bound to reimburse the Owners for replacement, repair or extra cleaning costs on demand.
A Security Deposit of £500 (per property) is payable by the Client to the Owners 2 weeks prior to the day of arrival. The
Owners will refund the security deposit within 14 days of the end of the Client’s rental period (less any costs for
breakages, damage, additional cleaning or other costs, if applicable). A further deposit of £1000 is required for
stag/hen/weddings or parties.
12. CARE OF THE PROPERTY
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or
on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at
the end of the rental period as at the beginning.
13. SMOKING
Smoking in the property is STRICTLY prohibited. If the Owners discover evidence of smoking within the property, for
example due to smells or smoking related damage, the security deposit will automatically be forfeited. If smoking
outside please ensure all evidence is cleared up and safely disposed of.
14. BED LINEN AND TOWELS
Bed linen and towels are provided in all properties. Towels are not for pool use, beach use or drying pets. For longer
stays, extra bed linen and towels are available on request. Plastic sheets are available upon request.
15. SAFETY
The Owners or their agents cannot accept liability for any damage or loss to any property or possessions or personal
accident sustained by the Client, its party members or any visitors and therefore advise all guests have full holiday
insurance.
16. PETS
A maximum of two dogs are allowed in each property. We do not accept dogs under the age of six months. Other pets
are not permitted. A charge of £25 per dog per week or short break will be incurred by the Client. If a Client or any
member of the Client’s party brings a dog with them, it is NOT PERMITTED UPSTAIRS OR IN CARPETED ROOMS or
on beds, chairs, sofas or furniture. Dogs must not be left unattended in the property, including in the courtyard or
grounds of the property. The Client will be billed for any damage resulting from dogs during the course of the Client’s
stay at the property. Dogs must be kept on leads while on the grounds, as we have an abundance of wildlife,
protective deer, young horses, rare breed ducks and chickens roaming. The owners are not responsible for damage
caused by your dog or to your dog while in our park. Please be respectful of other dogs on site and always pick up
your dog litter.
If the Client or any member of the Client’s party has a pet allergy, The Owners cannot guarantee that dogs, or other
pets, have not stayed in the property, nor do they accept responsibility for any subsequent health reaction.
17. LIABILITY
Hill Farm Developments (for themselves, their employees and agents) shall not be liable to Client or third parties for
any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any
way connected with the rental.
No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is
not a party to the Contract. If the property which the Client has booked becomes unavailable or unusable for some
reason prior to the date of a booking, then The Owners obligation will be to: 1) use their best endeavours to find a
suitable alternative property; or 2) to reimburse the Client for any monies paid.
Please be aware that whilst the property advertises Broadband and WiFi, the signal and service is normally excellent,
this facility cannot be guaranteed to be available and the Owners shall not be liable to Client or third parties for the
non-availability of this facility or the failure of public utilities such as water, electricity or gas.
18. WARRANTIES
Hill Farm Developments do not warrant and are not responsible for the accuracy of any verbal information given or
statements made by its employees or agents.
19. RIGHT OF ENTRY
The Owners shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to
carry out any necessary repairs or maintenance.
20. GOVERNING LAW
Any dispute, claim or other matter which may arise in relation to this booking will be governed in English law and you
hereby agree that any dispute will be dealt with by the courts of England and Wales.